A seasoned consultant
specialising in project/programme management of global
infrastructure and operations environments. With specific business &
technical expertise in the establishment of call (service) centres,
e-Business (e-Commerce & e-Procurement) sites, global network
systems, data warehouses, enterprise systems management and security
strategies. General business knowledge encompasses organisational
and IT change management, consolidated operations management,
business process development (BPR, best practice strategy and
corresponding transitional strategies.
Twenty years experience of computing (development & project
management). Twelve years general management experience in
commercial & public sectors. Ten years of strategic business
consultancy. Independent consultant since 1997.
FEB 1997 -
Stratus Technology Ltd
Provided consultancy and project management for new e-Procurement
system from business vision, technical design through to the
practical implementation for e-catalogues, e-order, & e-invoice
XML). The portal will act as a gateway to the leading B2B
communities (Ariba, CommerceOne and OracleExchange) as well as
providing value added services such as on-line time sheets, legal
info and HR services (eg payroll). Integration with back-office
systems including Oracle Financials & SAP; data mapping and business
process modelling. End-user client liaison, including pre-sales bids
and associated consultancy. Design and implementation of
client-specific and vertical market intra/extra-nets. Evaluation of
EAI and Content Management systems.
Provided ‘due diligence’ study for implementation of new
stakeholders pension system.
Invited speaker for Ariba B2B forum.
Provided business and
technical project management for the global infrastructure (SUN
E10K, E450 & E3500) design, implementation, testing & operability
for MRP II (SAP R3) worldwide manufacturing programme.
Implementation of centralised operations environment including
training, production processes, SLA monitoring and Help Desk.
Enterprise Systems Management tools introduced included Axent
Intruder Alert (intruder detection and reporting), Entrust (digital
certificates), BMC Patrol (O/S & R3 specific modules), Cabletron
Spectrum (Enterprise console & network moninor), Candle ETE Watch
(SAP client end-to-end response monitor), Concord Network Health
(Network monitor), Envive Stopwatch (SAP end-to-end response
monitor), ICS Continuity (service management), Jyra MLM & SLM
(network polling agents), Macro4 UniQPrint (distributed print
management), SAS ITSV Service Vision (capacity & performance
analysis, management & data warehouse), Tivoli Maestro (batch
scheduling). Set up of supporting RDBMS to support data
repositories, including Oracle 7 & 8. Development of interactive Web
interface into the above toolset, ARS/custom interface to Remedy
help desk & MQ series. Development of best practise procedures and
associated documentation in quality-validated environment.
Provided project management and business process design for
preparation for group audit at ABN-AMRO. Audit of all IT systems
(front and back office systems), including documentation and
development of supporting processes. Production of a strategy for
support process production and maintenance, including SLA
requirements and monitoring. Definition of Security requirements for
all Front & Back Office systems and supporting infrastructure (e.g.
Firewalls, Proxy Servers, Secure access, UNIX & NT access). Review
of Y2K, Euro and Business Resumption (DR) plans. Implementation of
Investor & Market Intelligence (Intra/Inter-net) e-business system.
Production of security access matrices for all ‘critical’ front &
back-office investment banking applications (e.g. ARNIE & RIMS).
ICL Financial Services
Development of E-Business strategy for Internet & Digital TV and
pilot for new ‘life-style’ service for major retail bank.
Establishing initial content providers and negotiating appropriate
contracts and work package delivery. Control of development team and
testing environment (OO technology including C++, J++, HTML, XML,
COM/DCOM & SQL in NT environment), translation of business
requirements from design through testing using RAD approach. Set up
and maintenance of SQL RDBMS. Review of electronic card systems for
payment options. Migration planning to live service environment,
including implementation of CTI and Call Centre. Liaison with
business and bank-conformance groups, including compliance with Y2K
and EMU guidelines. Development of supporting business processes
(manual & electronic, including Rational Rose UML models) and
Royal London Insurance
Provided programme management of the introduction of an electronic
messaging (e-mail) system to support the Year 2000 vision for the
Society. Development of initial E-Commerce strategy. The system
connected head office, 67 area offices, 2000 mobile (financial
advisors) and investment management users. The project includes
validation and introduction of the strategic technical
infrastructure, facilitating user workshops to define business
requirements and processes, product selection, prototyping and
deployment. Definition of a strategy for the co-existence and/or
migration of the current IBM OVM/MVS system. The role also includes
planning technical and end-user training, ensuring the introduction
of appropriate administrative and support processes within the IT
department. Workshops held to scope the Society’s future use of
complementary technologies, including CTI, imaging, workflow and use
of the internet for electronic commerce as part of the Society’s
five-year strategy. Review of IT services for Investment Managers
Division and IT infrastructure business disaster recovery (DR) study
and costing. Introduction of secure inter/intra-net infrastructure
including Firewall (DMZ & Cisco), Anti-Virus (Trend Inter-Virus
Scan), Proxy Server and remote access server.
JAN 1996 -
MAY 1994 -
Control Data Limited
Programme Manager - Electronic Commerce Division
Manager responsible for project management personnel & process in UK
& Scandinavia. Responsible for the delivery of global communications
systems and E-Commerce transaction infrastructures for a number of
multi-national companies (including BA, Ford, PO, Unilever).
Responsible for all allocated resources, budgets in excess of £10M
and divisional profitability targets. Established specialised 3rd
Party Sales and Support programme for the Telco sector (including BT
and Cable & Wireless).
implemented and maintained a comprehensive messaging infrastructure
as a fully managed service for BA. This was a multi-company
multi-platform service offering integrated E-mail, WW Web
publishing, browser access, fax and EDIfact services. Produced
design for integration of existing IBM MVS system. Data take-on and
conversion being accomplished in the initial phase.
Evolved IT strategy,
global design, implementation and support of global infrastructure
for Unilever. The ultimate aim to provide a coherent global
infrastructure (X.400 & X.500) to support the rationalisation of the
IT departments of 400 independent subsidiaries to develop a number
of regional support centres. The system was designed to accomplish
optimal replication of data across all global strategic systems,
including integration of Tivoli management system. Introduction of
LDAP access services and Entrust PKI management and integration with
X500 directory services.
Designed and implemented custom data interface with directory
synchronisation on Oracle and Oracle Financials for a major German
Produced CD internal and client-sponsored Millennium compliance
studies and reports; organised and set-up Year 2000 test simulation
Instigated a programme to re-engineer the corporate project
processes and obtain ISO 9001 certification for the UK division.
Provided consultancy for new groupware applications to help with
process workflow, including use of Lotus Notes and Oracle
Senior consultant for X.400/ X.500, Enterprise Security (LAN/WAN,
including Digital Signatures & Encryption) and Workflow systems
CMG (Computer Management Group) Ltd
Senior Consultant - Advanced Technology Group
Senior IT Consultant specialising in Client/Server, distributed
RDBMS, data warehouse and desktop integration for the Open Systems
and Managed Network environment.
Invited keynote speaker at LANSEC 95 Europe (enterprise security)
conference with 'Managing Your Enterprise Network for Maximum
Business Benefits'. Published articles include Computer Weekly,
Computing, Financial Director on various client/server issues
including Data Warehousing and Object Databases.
Reviewed and introduced new IS strategy for major shipping line, to
provide integrated booking system and new worldwide communications
Reviewed development strategy for major Gas utility for on-line
engineers access DB including code and data migration to a Delphi
environment. Provided business and technical consultancy to a number
of merging utilities in the implementation of ‘98 market changes.
Reviewed and implemented new technical architecture for major
building society/bank, including integration of desktop services for
the provision of a new call (service) centre, encompassing all voice
and data services and integration of DIP and Workflow procedures.
Implementation of Data Warehouse and MIS reporting for all of above
Implemented back-end mainframe dataflow and database integration
with single desktop workstations including CTI (computer telephone
integration) functionality for debt recovery department of major
Reviewed technical architecture for the Insurance division’s direct,
agency and health insurance markets. Produced strategy for
integration of additional customer functions, i.e. CTI (computer
telephone integration) with main programme functionality.
Provided business analysis for the new unified licensing system at
the Radio Telecommunications Agency using Oracle CASE*Method and
also formulation of the transition strategy. Prepared operational (BPR)
reviews for various business units to fulfil their new business
objectives within the agency.
Produced technical architecture design for English Nursing Board to
provide communications infrastructure to connect AS400 and remote
sites with special emphasis on security aspects.
Provided strategic support to BAA in acquisition of new Open Systems
Responsible for technical site survey and subsequent strategy for
CMG's local government benefits package. Subsequently defining
network architectures for migration strategies from ICL Oslan and
McDonnell Douglas Reality proprietary systems to an Open Systems
environment. Defined strategy and initial implementation plan of
Oracle Financials for local government client.
Responsible for defining migration from Bull proprietary COBOL
system to an Open Systems and Object Orientated development
environment for MOD/RAF study.
AUG 1992 -
Guys & St. Thomas' Hospital NHS Trust
Technical Consultancy Manager/Special Projects Manager
Principal technical resource responsible for all IT activities of
the Trust, with Strategic budget of £6,000,000 (GATT process).
Successfully delivered 4 strategic patient-orientated, 6 technical
architecture and 10 departmental systems on time and within budget.
Technical manager with overall responsibility for PRINCE project
managers and member of various strategic project teams and boards.
Responsible for PRINCE technical quality control aspects. PRINCE
Technical Assurance Co-ordinator for the Trust's strategic IT
Managed internal development team, providing enterprise-wide
distributed applications (Sybase & Oracle) and departmental
applications (Dbase, Visual Basic and Access) using Rapid
Application Development (RAD) techniques (including Powerbuilder and
Identified, evaluated and presented emerging Technology standards
and trends to technical and non-technical staff. Subsequently
responsible for appointing personnel for planning and implementation
phases involving migration to new technology platforms and
Prepared report on the organisational changes required to
accommodate new business practices and the use of IT as an enabling
Responsible for the definition and promulgation of technical
standards, including PC workstation configuration, multi-protocol
access set-up. Responsible for technical documentation standards for
strategic operational systems.
Introduced a marketing plan and re-charge procedures for technical
consultancy services both internally and externally.
JAN 1991 -
Principal IT & Marketing Consultant
KSA is a multi-disciplined consultancy practice spanning a wide
variety of disciplines. Principal role was to manage and undertake
work in the Information Technology sector for major corporate and
public utilities. In addition, I was responsible for the development
of specialised marketing services for corporate clients in the high
technology arena. Major clients included Allied Insurance, Barclays
Bank, British Council, British Telecom, Customs & Excise, DOE,
Department of Transport, Epson (Europe), IBM, Omnicorp, Portals and
Developed full system for financial intermediaries on behalf of RAM
Computer Systems and interactive video system for MBS.
MAY 1984 -
Contemporary Computation Ltd
Established a recognised VAR and Systems House providing
consultancy, maintenance, training and complete turnkey systems to
both the public (medical, central & local government) and commercial
Responsible for building a significant client base which included
many leading businesses, government departments and health
authorities; for example: American Express, Cable & Wireless,
Chartered Institute of Bankers, Civil Aviation Authority, Hillier
Parker, MoD, Institute of Civil Engineers, King's College Hospital,
London Borough of Camden, Royal Borough of Kensington and Chelsea,
Royal Norwegian Embassy, St. Bartholomew's Hospital & St. Thomas's
Hospital. The Company participated in a number of EEC projects,
including the Delta Project on Open Learning Systems. Organised a
Ph.D. sponsorship programme at Imperial College Department of
Specific areas of responsibility have included design and project
management of bespoke databases, distributed databases (both RDBMS &
Codasyl) and packaged software. Three vertical market packages have
been launched for commercial estate agents, telesales/marketing
accountancy and file transfer/conversion facilities. Installation
and integration of accounting programmes (SMB, Sun & Tetra) with
management information systems and design of customized user
interfaces. Product evaluation and purchase authorization.
General business consultancy for small/medium companies and
strategic IT consultancy for corporates and public utilities.
Marketing of technical and consultancy services and marketing
consultancy for hi-tech clients. Marketing projects have ranged from
basic statistical trend analysis and feasibility studies to full
implementation of sales and marketing plans. An extensive knowledge
of the Computer and Hi-Tech marketplace has been acquired in this
context and is particularly strong in the areas of LAN/WAN, open
systems and distributed databases.
General management skills covering human resources, project
management, financial, sales and marketing disciplines have been
acquired by formal training and practical experience.
DEC 1974 -
King’s College Hospital & Medical School
Research Scientist - Department of Haematology
Engaged in medical research and diagnostic studies in haematology
department and leukaemia research unit. Responsible for development
and provision of department’s computing services. Developed
department’s work into a regional service covering London and South
East Thames. Established new research laboratory at the Rayne
Institute; the principal research topic was production of an
automated image analysis system, including development of
appropriate mathematical models and computer algorithms for real
time data capture.
Member of EEC committee advising on medical applications of image
analysis. Managed the day to day running of several laboratories,
including medical and research staff, and initiation of research
B.Sc. (University of London) Zoology Hons.1973
Ph.D. (University of London) Medical Genetics 1980
PRACTICAL COMPUTING EXPERIENCE:
Altos, Apple Macintosh, Apricot, Fortune, Hewlett
Packard, IBM and Compatibles.
Digital, Hewlett Packard, IBM, Sequent & SUN.
Acorn RISC-OS, AppleMac-OS (System 7), CDOS, CP/M, IBM
MVS, IBM OS2, MS-DOS, MS NT Server, Novell Netware 3.12 & 4.01),
RT11, TSX, UNIX (AIX, HP-UX, Solaris & Sun-Os) , VAX VMS, Xenix.
GUI's for above include Mac System 7, MS Windows (3.1, 3.11, NT &
95) & X-Windows
Most LAN/WAN topologies, cabling systems and protocols
including IPX/SPX & TCP/IP/UDP, SQL-net. Laser, IR and microwave
Enterprise Systems Management:
Asynchronous and synchronous communications for above
and IBM 3174, 3270 SNA & 5250, X21, X25 & X400/X500, Novell's MHS &
Banyan IMS protocols.
Ariba, CommerceOne, OracleExchange
Nortel Chordiant, Siebel
Allaire ColdFusion Server, Studio & Jrun; BroadVision;
Poet; BEA Weblogic; Macromedia Dreamweaver & Flash
BMC Patrol, Cabletron's Spectrum and HP Openview using
Axent Intruder Alert, Nortel’s Entrust (PKI & Digital
ccMail, CD Mail*Hub, Eudora, MS Exchange Sever, MS-Mail
& MS Outlook
Basic, C, C++, FORTRAN, HP-GL, HPL, HTML, J++, SQL & XML
(xCBL & cXML)
Lex, Multimate, Superwriter, Word, Wordcraft,
Excel, Lotus 123, Planperfect, Supercalc.
Access, Dataflex, DataEase, Informix, MDBS III, Oracle,
SQL Server , Sybase
Apache, MS Site Server, NetScape Application Server
Adobe Illustrator, & Photoshop, Aldus
Pagemaker, Corel Draw & Quark Xpress
Filenet, Lotus Notes & Staffware
Accpacs, Sage, SMB, Sun Accounts & Business, Tetra
Artemis, Harvard Project Manager, Microsoft Project, PMW
De marco, Jackson, Oracle CASE*Method, Rational Rose UML
(Use Case etc), Commander (CMG), Perform, PRINCE & PRINCE II, SSADM